We welcome orders from outside the United Kingdom and are happy to help with questions about payment, shipping or customs.
All orders are invoiced and charged in British pounds sterling (£). If you pay in another currency, your bank or payment provider determines the exchange rate and any conversion charges.
Our displayed product prices include UK VAT where applicable. For eligible orders exported outside the UK, we remove or refund any UK VAT charged.
If we arrange advance payment of import charges, we may credit your UK VAT refund against those charges. We will clearly show the adjustment and any remaining amount to pay or refund.
International postage charges already reflect the applicable VAT treatment, so no further VAT refund applies to postage charges.
Our VAT registration number is GB 183 6090 00.
Your order may attract import VAT, customs duties and clearance or handling charges in the destination country. These vary according to the goods, their value and country of origin, and the delivery service used. Unless expressly included in your quoted total, they are additional to product prices and postage.
Depending on the arrangements available for your shipment:
If additional charges become apparent when we book your shipping, we will email you with a breakdown, any applicable UK VAT adjustment and the available payment options. Where payment through us is required, we will ask for your agreement and payment before dispatch.
If you do not wish to proceed, you may cancel before dispatch and receive a full refund of all payments made to us for your order, including postage.
Charges already paid through us should not be collected again. Please contact us if you receive a duplicate payment request.
Customs requirements can change. We will contact you before dispatch only if we need to clarify or agree the arrangements for your order.
Some countries restrict the import of particular products or ingredients, including certain essences, solutions and kit contents. Please check any relevant restrictions before ordering and tell us about special import requirements or permits needed in your country.
If you are unsure, please contact us before placing your order.
We normally use Royal Mail, Parcelforce or another courier. Please enter any special delivery instructions in the “Additional Information” box at checkout.
International orders usually arrive within approximately 4–10 working days after dispatch, although customs processing, local delivery conditions and public holidays can cause delays. Delivery times are estimates.
For untracked airmail, delivery can sometimes take up to 28 days. Please contact us if your order is delayed or you have concerns.
Please ensure your delivery address is correct and respond promptly to customs or delivery notifications.
If a parcel is returned because it was not collected, charges were unpaid or the address supplied was incorrect, additional return or redelivery costs may arise. We will explain any applicable costs and agree the next step with you. You will not be responsible for costs caused by our error.
If you prefer to pay by bank transfer, please contact us for our bank details after placing your order.
Please arrange for all transfer charges, including any intermediary or receiving-bank fees, to be paid by you so that we receive the full invoiced amount.
We cannot accept cheques drawn on non-UK banks because of the high clearance fees.
Please contact us if you need help with an international order.
Your statutory rights remain unaffected. Please also see our Terms and Conditions.
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