Information for International (non UK) Customers:

Payment: We always invoice and charge in British currency = £ Pound Sterling.
Exchange Rate Information – Currency Converter

Orders outside the UK will receive a VAT refund from us on orders placed. But you usually have to pay the VAT of your country and maybe customs fees to your local customs office.

VAT: (Value Added Tax)
You will not pay VAT with us. We will refund your VAT if it has been paid trough our webesite or any other way.
All product prices displayed include VAT (usually 20%, except books are 0%).
Our VAT Registration Number is: GB 183 6090 00
NOTE: Postage prices for outside Europe reflect the reduced no-VAT price already / no further reduction or refund on outside UK postage costs.

Customs Regulations and Import Fees:
Duties, taxes and other customs fees are not included in our shipping charges. When placing an international order, you are accepting responsibility for any and all applicable taxes and fees that are required by your country's tax and duty laws.

We encourage you to obtain relevant information before placing your order, so you are not surprised by the amount of duties, taxes and/or customs fees charged by your customs office.

Many countries have regulations that may not allow you to import Perelandra Solutions or Essences, as well as certain items from the Soil Balancing Process Kit or Expanded Balancing Process Kit. We recommend that you know the import regulations for your country prior to ordering. Please notify us about any special tariff or customs requirements for your country.
Panosun will not assume responsibility for the cost to ship and return orders that customs will not allow you to receive.

Lost or Unclaimed Packages:
Panosun will not assume responsibility for the cost to reship unclaimed packages. The customer is responsible for all costs incurred for undeliverable packages, including packages that are not claimed in time.

International Bank Transfers:
If you want to transfer money to our bank account rather than pay by Card or PayPal, please be aware of these conditions:
When transferring money to us from outside the UK, you have to instruct your bank that you will pay ALL transfer charges – for both ends!
The reason: we found that banks like to add charges where they can unless it is made clear at the beginning how much these charges will be. (Our bank does not usually add any charges for transfers from abroad when above option is taken).

Please contact us for our bank details for payment after you have placed the order.

We can not accept cheques from non-UK banks, as high international cheque clearance fees apply for such items, thus making it uneconomical.

Shipping Methods:
All international orders are shipped by air mail (UK Royal Mail or Parcel Force or other courier companies) unless you request otherwise. Surface delivery may be available too but we want you to be aware that it can take from several weeks to several months for your order to arrive by surface delivery. For typical orders, the most inexpensive way for ordering is also the fastest.
Please include any special shipping instructions in the "Additional Information" box that appears during checkout.
Delivery times:

International deliveries we usually expect to be with you in approx. 4-10 working days. However this may sometimes be longer due to customs and other possible delays (e.g. holidays and Covid-19).
If you select non-tracked, regular Airmail as your delivery option, due to customs and other possible delays (e.g. holidays and Covid-19), please allow for up to 28 days for delivery before contacting us with a query.

Please contact us if you have any questions.

All rights reserved by PANOSUN Ltd UK.