Information for International (non UK) Customers:
Payment: We accept PayPal and Credit Cards. We always invoice and charge in British currency = Pound Sterling. Our PayPal account: email@example.com
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There are no Duties or Taxes to be paid if you order from inside an EU country.
For outside EU: Duties, taxes and other customs fees are not included in our shipping charges. You may wish to obtain relevant information before placing your order so you are not surprised by the amount your customs office may charge.
VAT: (Value Added Tax)
All product prices displayed include VAT (usually 20%, except books are 0%).
Our VAT Registration Number is: GB 183 6090 00
Orders outside the EU will receive a VAT refund from us on orders placed. But you usually have to pay the VAT of your country and maybe customs fees to your local customs office.
NOTE: Postage prices for outside Europe reflect the reduced no-VAT price already / no further reduction on outside Europe postage.
If you are a business inside the EU (but outside the UK!) and have a valid VAT Number, please inform at the time of placing your order of your VAT Number and the corresponding business name, so we can create a zero-rated VAT Invoice for you. And we will refund you any VAT element you might have paid us.
There are no customs regulations inside the EU.
For outside EU: Some countries may have regulations that restrict the import of flower essences or certain items in the Soil Balancing Process Kit and Expanded Balancing Process Kit. We recommend that you find out the import regulations from your local customs office before placing your order. If you have difficulty obtaining this information, please contact us. We will assist you in any way we can. PANOSUN Ltd will not assume responsibility for the cost to ship and return orders that customs will not allow you to receive.
Bank transfer inside the EU are charged at national rates if made in € Euro contact us for the Euro amount of your order. (Below still needs to be applied!)
If you want to transfer money to our bank account rather than pay by Card or PayPal, please be aware of these conditions:
When transferring money to us from outside the UK, you have to instruct your bank that you will pay ALL transfer charges for both ends!
The reason: we found that banks like to add charges where they can unless it is made clear at the beginning how much these charges will be. (Our bank does not usually add any charges for transfers from abroad when above option is taken).
Please contact us for our bank details for payment after you have placed the order.
We can not accept cheques from non-UK banks, as high international cheque clearance fees apply for such items, thus making it uneconomical.
All international orders are shipped by air mail (UK Royal Mail or Parcel Force) unless you request otherwise. Surface delivery may be available too but we want you to be aware that it can take from several weeks to several months for your order to arrive by surface delivery. For typical orders, the most inexpensive way for ordering is also the fastest.
Please include any special shipping instructions in the "Additional Information" box that appears during checkout.
Please contact us if you have any questions.
All rights reserved by PANOSUN Ltd UK.